SHIPPING: We generally ship all items within 1 – 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. Packages that are shipped can be tracked online.
We fill only domestic orders within the United States. Once shipped, orders are typically received within 2 – 5 days. Good Company Tea requires a signature at delivery for all orders with a value of $300 or more.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Good Company Tea is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of natural events.
LOST PACKAGES: If a package is lost after we ship it, which does occasionally occur, Good Company Tea will not be responsible if the tracking information lists the order as “delivered,” which means the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to Good Company Tea, Good Company Tea will reship the order. Please note that Good Company Tea is not responsible for errors of courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. When ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
PRODUCT DEFECTS & DAMAGED PACKAGES: Good Company Tea allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
For additional information, see Terms and Conditions and Website Disclaimer.